The primary goal of the Hirslanden Private Hospital Group is to generate patient benefits. In order to achieve this goal and consistently increase patient benefits, treatment quality and patient safety have to be guaranteed. Each year, Hirslanden analyses whether this takes place and to what extent as part of comprehensive quality measurements.
Measuring the quality of medical care is an extensive and complex task that requires a great deal of commitment from all hospitals. When measuring quality, Hirslanden bases its results on clinical performance indicators that have been developed and improved over many years, together with national and international healthcare guidelines. By using the same surveys at each hospital, those with a similar range of services can be compared with one another and specific benchmarks can be derived from the results.
These benchmarks help when assessing performance and defining measures for further improvements – both in terms of treatment quality and patient safety. Furthermore, the acquisition of national and international performance indicators also allows comparisons to be made with hospitals at home and abroad.
Understanding the quality measurements
In order to understand the methods and basic principles involved in the different quality surveys, an in-depth look at the material involved is required. However, it is not only the survey itself that has to be looked at from a range of different viewpoints – the complexity of the results themselves also demands comprehensive analysis and interpretation. The results of the quality measurements are analysed and assessed at Hirslanden by different specialist bodies in the field of quality management. These bodies are also responsible for deriving the relevant measures from the results and thus ensuring a continuous process of improvement.
Hirslanden has several bodies involved in assessing and maintaining quality. These include the crossdepartmental quality commission, a hygiene committee and a committee on critical incidents (Critical Incident Reporting System, CIRS) at every hospital, plus the position of Head of Medical Systems, which has been in place at every Hirslanden hospital since 2014. The Head of Medical Systems supports the hospital manager in matters relating to the quality of medical care and patient safety, and is tasked with supervising the provision of medical services. He is also responsible for ensuring the regulatory requirements and cantonal performance mandates are implemented correctly.
As previously mentioned, one advantage of making continuous groupwide quality measurements is that comparisons can be made between hospitals and benchmarks derived accordingly. These are always based on the principles of best practice. However, not only the results are compared. The quality management teams at the hospitals are also in constant contact with each other in order to draw up concrete measures and proactively prevent losses in quality.