Telemedicine – Online consultation with doctors based in Switzerland

As Switzerland's largest group of private hospitals, Hirslanden offers the medical expertise of its doctors in consultations taking place by telephone or video (telemedicine). This allows Hirslanden to offer security, convenience and optimal treatment recommendations wherever you might be – including in your own home.

Do you need a consultation with a specialist? Do you have symptoms and are unsure about a medical diagnosis? Would you like a doctor's advice about a medical problem? We can help you with a telemedicine consultation or remote diagnosis. An online consultation gives you fast, easy access to our network of doctors. We would be delighted to advise you about the right specialist for a telemedical consultation and support, and organise an appointment for you.

Procedure

How does an online consultation work?

Step 1: Send us an enquiry using the contact form

You contact us with your medical issue and questions. We would be pleased to tell you what information and documents we need. We will then suggest the specialist best suited to deal with your problem. You can learn about the medical background and expertise of this doctor from their online CV.

Step 2: Make an appointment

The second step is to agree an appointment for a telemedical consultation with the relevant physician via a telephone or video call. As the basis for this service we recommend a 30-minute consultation, in which we offer advice, discuss your issue and answer your questions on diagnosis, treatment and medication. As your doctor has prepared for this appointment using the medical documentation you provided, you will receive competent and efficient information on your concerns.

Step 3: Meet your doctor online

The consultation takes place via a video or telephone call on the date you require. Standard transmission technologies are available for this purpose.

Benefits

What benefits does telemedicine offer?

Telemedicine offers patients the following benefits:

  • Easy access to a network of doctors from the largest group of private hospitals in Switzerland – true convenience from your own home
  • Time saving: Shortly before the consultation the patient uses a secure connection to contact our doctors; so no time spent waiting or travelling
  • The reduction in time resulting for patients allows medical consultations to be held at lower cost
  • Patients who are no longer mobile have ready access to the knowledge of Hirslanden's doctors
  • If an expert in a disease or treatment is not available in the patient's home country, the case can be discussed with one of Hirslanden's specialists during a telemedical consultation
  • Patients can be provided with medical advice and support more efficiently and regularly as online consultations are possible without major effort
  • The independence and autonomy of patients is increased by offering extra information and advice on medical issues
Network of doctors

Hirslanden's network of doctors

Hirslanden has a network of over 2 800 doctors in Switzerland who can provide diagnosis and reliable treatment even for complex illnesses. They offer highly specialised medicine at university level.

We have put together for international patients a selection of doctors, whose qualities include many years of experience and highly specialised knowledge. They also meet extremely high standards in terms of their language skills and cultural understanding. Hirslanden International would be delighted to advise you on selecting a suitable specialist.

Patient satisfaction

How satisfied were our patients in 2019/2020?

12 029 Patients taking part in survey
90.8% Satisfaction rate
92.1% Recommendation rate
Costs

How much does a telemedical consultation cost?

We recommend a 30-minute consultation with one of Hirslanden's leading specialists, including preparation for the appointment based on the patient's medical documentation.

Cost: CHF 400